As I mentioned in a previous post, I’ve hired a full-time assistant to help with all of these things I need to do, which will be essential to me getting both The Way of Kings and A Memory of Light 2 ready for publication next year. After one month of working with Peter, I can say without any equivocation that it’s been WONDERFUL to have him. My productivity has been boosted, and there are a lot of things that are getting done on the website that I’d let languish. (For instance, he’s doing a proofread/revision of the Mistborn Three annotations right now, which was something that needed to be done before I could post them. With Peter on the job, they’ll actually start getting posted—and in a timely way!)
One problem, however, has to do with software. For some of the projects I want Peter to do (like the annotations) we felt we needed to get him Photoshop and In Design from Adobe. (I know there are other options, but those are the programs he was familiar with, and generally I’ve been impressed with them when I’ve worked with them.) Now, these programs are expensive, particularly for a small business owner like myself who doesn’t plan for the products to really make him much money. But we did the right thing, and rather than sneaking a copy from pirate bay, we went ahead and shelled out the price to upgrade our educational version to a full professional version of Design Standard.
In tandem with this, though, we’ve needed to do a cross-platform swap, since I had a PC version. We’ve been trying to get this to work since May 1, but Adobe’s customer support representatives keep telling Peter to call back in 48 hours. Their online help system promises a response in 24 hours, but the case hasn’t been updated since May 21.
So, I thought I’d do a post here. Do I have any readers at Adobe who could help grease the wheels a little bit? I feel more than a little annoyed. I’d always been told that Adobe was easy to work with, since they appreciate it when people do the right thing and pay them for their software, rather than joining the many pirates. But we can barely get the time of day out of them. We’re a small client, probably not worth their attention, but we’ve paid out hundreds of dollars for programs we can’t use. I can’t help thinking that THIS is why people just pirate in the first place. We spend hours and hours of time spent with customer service TRYING to be a good, paying customer who appreciates their software, and all we’ve gotten are headaches.
So, anyway, any of you WoT or BS fans at Adobe—we could use your aid. Just drop me an email if you notice this and might be able to help.
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